In general, we are happy with our support from early intervention. I have to say, though, that our service coordinator says “No,” a lot. She tells us programs don’t exist when they do, that our son wouldn’t qualify for physical therapy when he then did, that she can’t write a short letter in support of our grant proposal stating we could use financial support to aid in co-payments for ABA (because NJEIS wouldn’t offer us more than one hour ABA consult per week despite his now very blatant needs of an intensive ABA program and doctor recommendations for it) when in the same e-mail back and forth of saying “no” she could have so easily just done it.
I was sitting here this afternoon sort of perplexed. I worked for a nonprofit hospice at one time, and I used to get lots of different demands from patient families, but I didn’t ever say “No” very quickly, if at all. It wasn’t just because I understood customer service; it was because I had compassion and understood my role as a professional. When it comes to a patient or client needing service and support for a serious situation, isn’t it a normal response to try and then offer different options if the first choice option is not available?
I guess I come from a “Place of Yes” while our service coordinator comes from a “Place of No.”
Annnnd I now am going to make myself look very mature with a reference to the Real Housewives of New York. Just watch the first clip of Kelly & Bethenny at the charity meeting and imagine Kelly is our service coordinator and I am Bethenny and imagine we are talking about anything early intervention.